Contact

To book a grooming session for your pet, navigate to the "Services" section or click the button below. You can select the type of service, preferred groomer, date, and time. Fill in your details and pet's details. Once completed, you'll receive a confirmation email with your booking details.

Please provide your contact information, your pet's name, breed, age, and any specific grooming needs or concerns. This helps us prepare for your appointment and ensures the best care for your pet.

Yes, you can modify or cancel your booking up to 24 hours before your scheduled appointment. Please contact us on Whatsapp (8818 8633) directly for assistance.

While we do accept walk-ins, we highly recommend booking an appointment in advance to ensure availability. This helps us manage our schedule and provide the best possible service for each pet.

We offer a range of grooming services, including baths, haircuts, nail trimming, ear cleaning, and more. We cater to dogs, cats, and small pets like guinea pigs and rabbits. Check our Services page for a detailed list.

Full Grooming includes all the services of Basic Grooming — such as ear hair plucking, ear cleaning, nail clipping, and filing, shaving of paw pad fur and sanitary areas, a shower, and emptying of anal sacs — plus a more thorough fur trimming. Basic Grooming focuses on essential care and includes slight trimming around the eyes to neaten up the face.

The frequency of grooming varies based on your pet's breed, coat type, and lifestyle. Dogs with long or dense coats, such as Poodles, Poodle mixed breeds, and Shih Tzus, typically benefit from grooming every 4-6 weeks to prevent matting and maintain their coat's health. Short-haired breeds, like Beagles or Bulldogs, may require grooming less frequently but still benefit from regular baths and nail trims. Cats, especially long-haired breeds like Persians, should also be groomed regularly, although they often require less frequent grooming than dogs. For cats, grooming every 6-8 weeks can help reduce shedding and hairballs. Pets with active outdoor lifestyles or those prone to skin issues may need more frequent grooming to keep them clean and comfortable. Our experienced groomers can assess your pet's specific needs and recommend a grooming schedule that ensures they stay healthy, comfortable, and looking their best.

Ensure your pet is calm and has had a bathroom break before the appointment. If your pet has any specific health concerns or behavioural issues, please inform us in advance so we can provide the best care.

The duration of a grooming session depends on the type of service and the size, breed, and coat condition of your pet. On average, a full grooming session takes about 2-3 hours (small breeds - short fur medium breeds) or 3-4 hours (long fur medium breeds - large breeds). We will give you an estimated time when you drop off your pet.

Several factors contribute to the length of a grooming session, including: Safety Precautions: We prioritize your pet's comfort and well-being, taking breaks if they become too distressed to ensure a positive experience. Queue for Equipment: Pets may need to wait their turn for the use of grooming equipment, such as bathtubs and dryers. Buffer Time: We allocate extra time in our schedule to accommodate unforeseen circumstances, such as dealing with mats and tangles, which can take additional time to manage properly.

Mats are clumps of tangled hair that can form in a pet's coat, often due to a lack of regular grooming or brushing. They can be uncomfortable and even painful for your pet, as they can pull on the skin and cause irritation. Removing mats requires careful and patient work to avoid hurting the pet, often involving detangling tools or clippers. This process is more time-consuming and labor-intensive than regular grooming, which is why there is an additional charge for removing tangles and knots. The fee covers the extra time and effort required to safely and effectively remove the mats without causing stress or discomfort to your pet.

Our grooming sessions are typically conducted on a 1-on-1 basis to ensure each pet receives individualized attention and care. However, there may be times when our groomers work on multiple pets simultaneously, especially if certain tasks like bathing or drying overlap. We strive to provide a personalized experience for every pet and are dedicated to giving your furry friend the best possible care during their grooming session. While we aim to maintain this level of individualized attention, there may be circumstances where it is not possible. Rest assured, we always prioritize your pet's safety and comfort.

We place dogs in cages during grooming for their safety and comfort. Cages provide a secure and calm space for your dog while they wait for their turn or during the drying process. This helps prevent accidents or interactions with other pets that might be stressful. Our cages are clean, well-ventilated, and monitored to ensure your dog is comfortable and safe at all times. If you have concerns about caging, please discuss them with us, and we'll do our best to accommodate your pet's needs.

If your dog is too large for a cage, we can use an alternative setup where they are securely leashed in a designated area. This setup provides ample lead length, allowing your dog to sit, stand, and lie down comfortably. Our priority is to ensure your dog's safety, so we monitor them closely throughout their time with us. This approach allows larger dogs to relax while they wait for their grooming session or during the drying process. If you have any specific concerns, please let us know, and we'll do our best to make sure that your pet is accommodated.

We will contact you as soon as your pet's grooming session is complete and they are ready for pickup. You can expect a call or message from us with the exact time. If you have any specific requests or concerns, please let us know when you drop off your pet, and we'll make sure to keep you informed. Additionally, you are welcome to call or message us to check on your pet's status at any time.

Daycare Yes, we offer hourly daycare services on a first-come, first-served basis at $10 per hour. Post-Grooming If you'd like to arrange for your pet to stay with us after their grooming session, please book through our website's service page or contact us via WhatsApp at +65 8818 8633 to check availability. We will notify you when your pet is ready for pickup and can hold them for up to an hour at no extra charge. Late Fees If you are late and it's past 6 PM, our closing time, an additional fee of $15 per 15 minutes will apply. If you need to arrange a later pickup time, please let us know in advance, and we'll do our best to accommodate your schedule.

You can pick up your dog after our closing hour of 6 PM if prior arrangements have been made with the groomer. Please note that an additional fee of $10 per 10 minutes will apply for late pickups with no prior arrangements. We understand that unexpected delays can happen, so we appreciate your communication and will do our best to accommodate your schedule.

We accept various payment methods including cash, credit/debit cards (Visa & Master only), and mobile payment options like PayNow and GrabPay. Payment is required after the service is completed.

We offer three credit package plans designed to give you extra value and savings on our services: Silver Package Plan - $300 Benefit: Bonus $25 credit Valid for 6 months only, not applicable for pet transport services Gold Package Plan - $500 Benefits: Bonus $50 credit & 5% off all spa/treatments Valid for 12 months only, not applicable for pet transport services Platinum Package Plan - $1000 Benefits: Bonus $200 credit & 10% off all spa/treatments and teeth scaling services Valid for 18 months only, not applicable for pet transport services You can purchase these packages in-store or by contacting us via WhatsApp at +65 8818 8633. These packages provide great value and additional perks, making it easier to pamper your pets regularly!